EHR Agnostic Medical Transcription and Scribe Services from InSync and Qualifacts


The Family Service Society, Inc., (FSSI) had selected the Medical Transcription and Scribe Services offered by InSync and Qualifacts, and teams counted on its efficiency, ease of use, and productivity enhancements every day to support note taking and documentation, and to support FSSI’s accommodations for people with visual impairments.

When FSSI merged with Grant-Blackford Mental Health, and the combined organization switched to the Credible Behavioral Health EHR, also from Qualifacts, leadership wanted to keep and expand the transcription and scribe services.


Medical Transcription and Scribe Services from InSync are EHR agnostic, across platforms under the Qualifacts umbrella and beyond it, making it possible for the merged organization to offer the capabilities FSSI teams had become accustomed to, and to bring the tools to Grant-Blackford legacy providers.

“Teams using the InSync Medical Transcription and Scribe services wanted to keep them, and we wanted to expand those work patterns to additional team members after the merger,” said Lisa A. Dominisse, Grant-Blackford President and CEO. “We maintained the services for the FSSI teams, and we expanded them to the merged organization when we chose the Credible EHR for our combined teams.”

Accuracy and Efficiency Success of the InSync Human Powered Teams

Medical Transcription and Scribe Services from InSync are human powered, and providers see the value of that model over automatic solutions in the accuracy, reliability, and quality of the work produced. “We have found the InSync transcription services to be far more accurate and more efficient than the automatic kind, which we had tried previously from other vendors, and which required time to be spent on error correction,” Dominisse said.

“We much prefer having the transcription be done by people. Providers have confidence in the quality of the work product, and they value the results. While I value technology, the relationships built between our providers and the transcribers and the accuracy level over automatic solutions is the right choice for us,” Dominisse said.

Implementation Success of the InSync Medical Transcription Services

“Our implementation team was great about teaching us what we needed to do as partners to work together to be successful,” Dominisse said. “More team members now are wanting to have the option extended to them to make their jobs easier. Providers see the high quality of the work and they value having the transcription teams in the mix.”

About Grant-Blackford Mental Health

Grant-Blackford provides mental health and substance abuse services primarily in Grant and Blackford Counties in Indiana. Operating in 21 properties in the two-county area, we serve a range of ages, from in-home services for preschoolers to long-term care services for senior citizens. Grant-Blackford has been operating its flagship, Cornerstone Behavioral Health Center, since 1975, though its history with outpatient treatment goes back to 1950, and the Center also has its own freestanding inpatient unit.

Grant-Blackford is well-known for its continuing care adult program and its long-running rehab program. Grant-Blackford provides a creative variety of housing options for clients and a very active community outreach case management service.

About InSync Medical Transcription & Virtual Medical Scribe Services

InSync Healthcare Solutions is an industry leading provider of medical transcription, editing, dictation, and virtual scribe services. Reduce your existing transcription costs by up to 40% while improving your document workflow processes.

  • Guaranteed accuracy rate of 98%.
  • STAT reports available in under 3 hours.
  • Dictate via phone, smartphone application or digital recorder.
  • Secured with 128-bit encryption technology and HIPAA compliant.
  • Personalized account management.

INDUSTRY LEADERS | For more than 15 years, we have offered sophisticated services and cutting-edge technology designed to create quality reporting and provide rapid turnaround time without interrupting our clients’ workflows.

FLEXIBLE OPTIONS | Whether you are utilizing in-house transcriptionists or outsourcing your transcription through a third-party vendor, InSync can provide a full or partial outsource of your work—by job type, provider, or department.

QUALITY MEASURES | Thanks to a multi-tier document review system that monitors quality parameters through every step, your facility will experience faster billing, more complete reimbursements, and improved cashflow.

INTEGRATED OPTIONS | Our delivery solutions are based on our client’s needs, including automated delivery via HL7 interface, manual upload or copy/paste directly into the software. We build our interfaces around provider specifications, which gives us the flexibility to utilize a practice’s current interface.

About InSync

InSync Healthcare Solutions has grown into a leading medical software and services provider that delivers MU-3 certified electronic medical records, practice management, revenue cycle management, and medical transcription/scribeS solutions to practices and agencies across all 50 states. InSync achieved this through investment in technology and commitment to improving efficiencies, streamlining office workflows, and optimizing clinical experiences for providers and their patients.

About Credible

At Credible, our Mission is to partner with our customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. Through each of our Partnerships, we strive to deliver the highest quality behavioral health technology with unmatched value. Every day, we keep our focus on providers, be they community-based, correctional, clinic- or school-based, youth, inpatient, or residential, differentiating ourselves through innovation, value, and customer service.

About Qualifacts

Qualifacts is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients.

Contact an EHR Software Expert

At Qualifacts, we are committed to serving behavioral health, rehabilitative (PT/OT/SLP), and human services organizations by providing top-rated EHR solutions and services. Our team consists of seasoned professionals with hands-on clinical and administrative experience in these vital service areas. We understand the unique challenges you face and are here to assist you in selecting the most suitable solutions for your organization’s needs. Let’s kickstart the conversation that can transform your services. Complete this brief form to get started.