Platform Specific Customer Communities  


As you know, we value the voices of our customers. But do you know who else values your voice? Other customers.  

Within our platform customer communities, customers gather to share their Qualifacts experience. By stimulating dialogue, collaborating online, and leading structured group meetings, this community functions as a frontline advisory board that helps us steer how innovation unfolds within our suite of solutions.  

The Qualifacts Community is intended for the primary personas with whom we engage (Executive, Clinical, Compliance, Reporting, EHR Admin, Billing/RCM, etc) and those responsible for the maintenance and decisions made for your Qualifacts platform. Membership to the Community is by invitation only; you will need to work with your System Administrator to request access.

With the Qualifacts Community, you can share proven and effective best practices with other Qualifacts EHR customers. Whether you participate in a state user group, or join national discussion groups, including clinical users, and CCBHCs, the Qualifacts Community offers online peer leadership. Our forum provides a place to work collaboratively through challenges and contribute. The Qualifacts Community also makes it easy to access critical documentation, comprehensive user guides, and educational videos, so you can quickly find the information you need to succeed.

And guess what? We’re here too, ready to hear your thoughts so we can continue to provide superior technology and support. 
Use the login links above to access our Platform Specific Customer Communities.

Announcement & Offers

Annual Community Conference  

Save The Date: September 19th – 23rd 

Looking for opportunities to deepen your platform knowledge? Join us this fall for our annual community conference. This year, we’re offering keynote sessions, workshops, roundtable discussions, and some of the industry’s top thought leaders. No matter your experience level, there’s something here for everyone. Email to learn more about this year’s conference. 

Introducing Our New Brand

The last two years brought together three great companies: Qualifacts, Credible, and InSync. Together, we have been able to serve partners of all sizes within the behavioral health, human services, and rehabilitative services markets.  

We are excited to share that we are now united under one corporate name: Qualifacts. We will continue to invest in and support our three independent platforms (CareLogic, Credible, and InSync), but they will be all part of the same family.  

Credible Community

We are excited to expand the Qualifacts Community to our Credible partners. The Community will replace the Partner Forum. It’s a great place to meet your peers, get answers to pressing questions and discover helpful resources. Within the community, you can search threads by topic, post questions in discussion forums and crowdsource solutions with the help of other members. For more information contact

Additional Services & Premium Modules

Solution Icon

Revenue Cycle Management Services (RCMS) 

Billing is a complex and crucial part of agency operations. Providers need to be certain they’re getting paid accurately and timely for all services. Billing expertise is essential, and, even with skilled staff and advanced technology, it can be hard to fully optimize the revenue cycle. Our Revenue Cycle Management Service is a proven solution to maximize revenue and accelerate cash flow. Reach out to our team to learn more

Solution Icon

Business Intelligence

Credible Business Intelligence helps agencies of any size, including CCBHCs (Certified Community Behavioral Health Clinic), quickly analyze and visualize data how they want, when they want. Use this great tool to boost performance and revenue across your agency. Ready to start saving time and money? Contact us at for a customized demo today! 

Solution Icon

Advanced Analytics

Data-driven provider organizations need actionable insights to make informed decisions that maximize resources and improve care outcomes. CareLogic Advanced Analytics is a powerful (yet user-friendly) reporting and analytics tool that takes the burden out of building custom reports and dashboard visualizations. Contact us at for a customized demo today!

Solution Icon

Change Healthcare

If you have ever wished that your front desk staff could determine if a client was eligible for coverage before you rendered services or if you could skip billing each payer individually and let someone else do that for you…. our Change Health Care modules can help. Please email us at today for more information on real-time and batch eligibility.  

Customer Benefits

Listening to our community  

We value the voices of our customers—and we pay close attention when those voices interact. Our customers gather inside an active community devoted to proactively improving the Qualifacts experience. By stimulating dialogue, collaborating online, and leading structured group meetings, this community functions as a frontline advisory board that helps us steer how innovation unfolds within our suite of solutions. We are grateful for their passion and participation, and we are always listening. Contact our Customer Success Team to learn more.

Contact Us
  • Customer Image User
  • Customer Image Customer
  • Customer Image User

Support & Training

At Qualifacts, we know the value of continuous education. Mastering the best practices of CareLogic, Credible, and InSync will lead to improved efficiency for your organization and enhanced service to your clients. To assist your agencies in developing a culture of learning, we are committed to giving you and your staff as many learning opportunities as possible, including: 

Learn More
  • Self-paced courses in our learning management system
  • Multi-day instructor-led courses for training toward certification in platform modules
  • Detailed function-specific articles in our platform specific customer communities


6 Strategies for Proactive Denial Management in Behavioral Health Start reading
Technology’s Role in Substance Use Disorder Treatment Amid Regulatory Changes Start reading
Empowering Addiction Professionals: Qualifacts Celebrates National Addiction Professionals Day Start reading

Requested demo of our add-on and premium modules