Qualifacts Care Center logo

Find Out Why We Have a 97% Customer Support Satisfaction Rate

Regardless of which Qualifacts EHR platform you use (Credible, CareLogic, and InSync), our Qualifacts Care Center is your one-stop shop for support ticket submissions. Our team is here to assist you with any questions or issues that arise through our partnership. We offer live chat services as well as online support tickets for easy communication. Whether you have just completed a new implementation or are a long-time user, we are dedicated to supporting you every step of the way – helping your organization operate more efficiently and maximize the value of your EHR platform. Submit a Ticket
A woman on the phone and typing on a laptop

Looking for OnCall Virtual Care Support?

Whether you’re a provider or a patient looking for help with OnCall software, we’re here to help. Explore our knowledge base articles, check system status, and connect with us all in one place. Note: If you are also a Credible or CareLogic EHR customer and need to submit a support ticket, please visit the Qualifacts Care Center linked above.

Get OnCall Support

Exceptional Customer Support and Extensive Training Resources

With your EHR platform up and running, our Customer Services Team is here for you. Augmented by subject matter experts, including clinical and billing personnel with decades of expertise, this motivated team gives your organization real-time access to the status of task tickets. Our goal is to make sure you’re 100% comfortable with your EHR platform, and we work hard to make that happen.

Customers can tap into platform-specific customer communities. These web-based social networks allow users to share best practices and tips, post and respond to questions, send private messages within the site, blog, chat, create groups, share photos, and post messages via discussion forums.

We offer comprehensive virtual training as part of every implementation to ensure your organization is prepared to take advantage of all the intuitive tools in your EHR platforms.
Customers can also access a variety of resources and training materials including user guides, live training events, and on-demand training videos.

Our team can help you with a multitude of internal challenges and ensure you are optimizing platform usage and increasing the efficiency of your daily operations. Enhanced Support Services engages you and your team to optimize your workflows, improve your program management, and troubleshoot problem areas with individualized support that will enhance your overall operational capacity.

Several hands meeting in the middle of a circle after group therapy at a CCBHC

Connect With a Community of Users Like You

Within our Customer Community, users gather to share their Qualifacts experiences. By stimulating dialogue, collaborating online, and leading structured group meetings, our communities function as frontline advisory boards to help us steer innovation across our suite of solutions. The Qualifacts Community also makes it easy to access critical documentation, comprehensive user guides, and educational videos, so you can quickly find the information you need to succeed. Whether you participate in a state user group or one of our national discussion groups, including for clinical users and CCBHCs, our online Qualifacts Community portal is your one-stop shop for peer leadership, learning, communication, and collaboration. Explore Our Community