Kings View Professional Services to Bring Credible EHR Platform to Merced County

Kings View Professional Services, a wholly-owned subsidiary of Kings View, has come to an agreement with Merced County Behavioral Health and Recovery Services (BHRS) to implement the Kings View Professional Services Program to support their behavioral health service needs. The agreement marks the beginning of a multifaceted technology partnership between Kings View Professional Services and Merced County, which joins a growing number of California county behavioral health agencies that have long benefited from Kings View Professional Services’ expertise. 

The Program represents a significant advancement in how Merced County BHRS will manage the clinical, operational and financial aspects of its operations. The Program features a combination of the industry-leading, next-generation Credible EHR and King’s View Professional Services’ proven managed services and support capabilities. It also will bring multiple advances to the county’s users, including California-specific billing and state reporting, intuitive form-development capabilities to support county/local requirements and a fully disconnected mobile solution for community-based services. Credible’s advanced functionality will be supported by Kings View’s seven decades of insights as a trusted and proven California behavioral health provider, ensuring that county agencies can fully optimize the utilization and value of the technology.   

“The Kings View Professional Services partnership will be a great asset, because their history as a provider means they know what needs to be done to meet state and federal guidelines,” says Sharon Mendonca, MPA, Assistant Director-Administration, at Merced County BHRS. “Every county in California does things differently, and we need an EHR that will work for us without having to create a lot of workarounds, and that is ready to meet state requirements. We really liked Credible’s ease of use and the interoperability it will provide with a state Health Information Exchange (HIE), which we must have in the near future. That, plus the partnership with Kings View, were very strong factors for us.” 

“Having a highly configurable, next-generation EHR platform will be essential for Merced County agencies as they expand service offerings. The right technology is also key to reducing risk as county providers adapt to the changes created by value-based care requirements from payers, the 21st Century Cures Act and additional state/federal mandates,” noted Amanda Nugent-Divine, MS, LMFT, Chief Executive Officer of Kings View. 

“We are pleased to partner with Merced County,” Nugent-Divine said. “Along with many California behavioral health agencies, they trust us to provide and support a robust, flexible EHR technology platform that ensures their providers can meet their compliance goals, achieve accurate and timely billing and avoid exposure to risk in a rapidly changing care environment. We know they are going to be thrilled with all Credible has to offer.” 

When they tap into Credible, county agencies will reap the benefits of:

  • Certifying all stages of Promoting Interoperability under CMS guidelines including patient data access, and system-wide health information exchange 
  • Access to an advanced analytics business intelligence (BI) platform that provides agency-wide reporting  
  • Credible’s secure, reliable and certified hosting environment 
  • Consumer engagement tools, including a client portal that offers seamless connectivity 
  • Full access to data, including five levels of reporting 
  • A Learning Management System for staff education 
  • An efficient and rapid implementation process  
  • The ability to expand the platform with incremental modules such as Integrated Care, Inpatient/Residential, and more 

“Kings View is unique in that we are not just a vendor or a fellow provider — we are both,” said Bill Dollar, Chief Information Officer. “This partnership is like no other in that we are bringing both a deep understanding of how the county behavioral health community in California works, and then providing the tools needed to thrive in that environment. The counties we work with trust us to bring them a premium, inclusive service that features the best possible EHR platform to ensure they remain compliant as they expand services and maximize revenue. We are committed to that goal and know we have found an ideal partner in Credible.” 

Qualifacts has equipped 17 California counties with their EHR platforms, 15 on Credible and 2 on InSync. To learn more about how the King’s View Professional Services Program can help your California agency improve outcomes, simplify compliance and drive revenue with our Credible Behavioral Health EHR platform, please visit King’s View Professional Services online today.  

About Qualifacts 

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence.  Its mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve.  Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.  Qualifacts has a loyal customer base, with more than 2,400 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 Best in KLAS: Software and Services report as having the #1 and #2 ranked Behavioral Health EHR solutions, with its Credible and CareLogic platforms, respectively. 

About Kings View

Kings View was founded in Reedley, California in 1951 by the Mennonites to address the need for treatment of mental health. In the 1960s and early 1970’s, the scope of services was expanded to include drug and alcohol treatment through several community programs. In 1975, a day facility providing activity and work experience for developmentally disabled adults was established in Merced County. A drug and alcohol prevention and restoration program were created in Fresno in the 1980s. In 1998 a TelePsychiatry program was launched to bring much needed psychiatric care to patients in more rural areas who may not have local access to such facilities. Currently Kings View offers the following service lines: Mental Health, Drug and Alcohol, MIS for Electronic Health Records, Intellectually Challenged Adult Services, Youth Empowerment Programs, TelePsychiatry, Central Valley Suicide Prevention Hotline and Health Information Analytics and cost reporting.

Media Contacts:   

Contact an EHR Software Expert

At Qualifacts, we are committed to serving behavioral health, rehabilitative (PT/OT/SLP), and human services organizations by providing top-rated EHR solutions and services. Our team consists of seasoned professionals with hands-on clinical and administrative experience in these vital service areas. We understand the unique challenges you face and are here to assist you in selecting the most suitable solutions for your organization’s needs. Let’s kickstart the conversation that can transform your services. Complete this brief form to get started.