How Health Connect America Unlocked Exponential Growth with Scalable Behavioral Health Technology

In the landscape of behavioral healthcare, growth often comes in measured steps. But for Health Connect America, the story is one of remarkable leaps involving the implementation of scalable behavioral health technology. Founded in 2006 as an in-home therapy service near Memphis, Tennessee, Health Connect America has transformed into a powerhouse community-based behavioral health and therapeutic foster care provider serving tens of thousands of families. Its business journey is marked by strategic expansion—from just six local offices to a network spanning 105 locations across ten states in the Southeastern United States. This impressive growth isn’t just about market share; it is a testament to Health Connect America’s commitment to delivering exceptional community-based care at scale and their focus on partnering with organizations that align with their strategy and vision.

Scalable Behavioral Health Technology Helped Foster Growth

Since 2009, Health Connect America has worked with Qualifacts to expand its reach while keeping the organization focused on its core competencies: behavioral health care and therapeutic foster care. Part of Health Connect America’s success can be attributed to its self-awareness as an organization and desire to keep its technology infrastructure lean and agile. Recently, Health Connect America’s CIO was interviewed by Technology Magazine about their role in scaling innovation and supporting clinicians throughout their network of community-based care facilities, supported schools, and in-home visits. The CIO is responsible for equipping 2,400+ clinicians with the technology they need to deliver exceptional care in a variety of settings. The Organization’s clinical technology strategy focuses on these core interactions:

  • Automating manual tasks and paperwork
  • Maximizing clinician time spent in therapeutic sessions
  • Optimizing clinical interactions with quick access to session notes
  • Surfacing medication history and prescription lists
  • Listening to clinicians to identify gaps in care and improve workflows

Health Connect America’s technology strategy extends beyond one-on-one interactions to large scale data-driven decision-making that improves the quality of care throughout their entire provider network. To enable this capability, the Health Connect America team developed a SaaS-based approach to technology and data management. They were deliberate in finding partners and technology solutions that worked within an entirely cloud-based architecture and that emphasized scalability and agility. “We made a very tactical and also strategic decision to not build products as much as possible, because we want to focus on what we’re really good at: mental and behavioral health,” explained the CIO.

When asked about the exponential growth Health Connect America has experienced in terms of revenue and market share, Health Connect America emphasized that the goal was not to create a product engineering organization but rather a technology, analytics and support organization aimed at improving clinical care and operations at every level.  This success is attributed to three key factors of Health Connect America’s strategy:

  • Behavioral healthcare-specific technology that enables clinicians to spend more time with patients, see more patients, deliver better patient care, and optimize patient outcomes.
  • Integration-optimized partnerships that allow best practices and technology solutions to rapidly spread across finance, IT and operations throughout the entire organization. Time to value is a massive competitive advantage.
  • Partner with organizations that unify and contextualize data. Data-driven insights fuel clinical, financial, and operational success and are a major differentiator in the marketplace.

The CIO stated that Qualifacts is a foundational component to this transformational technology strategy and plays a significant role in Health Connect America’s growth. It is important for Health Connect America to work with an electronic health record (EHR) provider that develops technology solutions specific to the behavioral healthcare industry. “We have grown alongside Qualifacts over the years, and we will continue to grow with them. They’re responsive to our needs, provide the technology for our clinicians to improve people’s lives, and help us surface the data we need to run the business. We have a really good partner in the form of Qualifacts.”

Contact an EHR Software Expert

At Qualifacts, we are committed to serving behavioral health, rehabilitative (PT/OT/SLP), and human services organizations by providing top-rated EHR solutions and services. Our team consists of seasoned professionals with hands-on clinical and administrative experience in these vital service areas. We understand the unique challenges you face and are here to assist you in selecting the most suitable solutions for your organization’s needs. Let’s kickstart the conversation that can transform your services. Complete this brief form to get started.