Qualifacts Announces Partnership with Hope Cooperative in Sacramento County California

Credible EHR Platform Selected to Support CalAIM  

NASHVILLE, Tenn., (May 18, 2022) Qualifacts, a leading provider of electronic health record (EHR) platforms for behavioral health, rehabilitative and human services organizations, today announced that Hope Cooperative has selected the Credible EHR platform to support the California Advancing and Innovating Medi-Cal (CalAIM) program and Value Based Reimbursement (VBR) implementation.

CalAIM is a long-term commitment to transform and strengthen Medi-Cal, offering Californians a more equitable, coordinated​, and person-centered approach to maximizing their health and life trajectory. CalAIM is focused on breaking down the traditional walls of health care – extending beyond hospitals and health care settings into communities. As a key part of CalAIM, Enhanced Care Management will be a new statewide Medi-Cal benefit available to populations of focus like those that Hope Cooperative serves.

“We chose the Credible platform because it’s a highly configurable solution with the flexibility to be our single source of data across a variety of programs, services, and funding opportunities like those that CalAIM brings to our community, as well support our behavioral health contracts.  Credible meets all the criteria of our data collection needs, while being extremely user friendly,” said Erin Johansen, chief executive officer, Hope Cooperative.

“Hope Cooperative deserves the best technology to support the impactful work they do to provide mental health and supportive services in Sacramento County” said Paul Ricci, chief executive officer of Qualifacts, “It is a privilege to work alongside them in support of their mission.”

Behavioral health and human services organizations face several key challenges today, including:

  • Increased demand for mental health and substance use disorder services. A recent study by Kaiser Family Foundation found that the number of adults reporting symptoms of anxiety and depression increased by 30% due to the pandemic. For those 18-24, 56% reported symptoms.
  • A shift to telehealth. An article by McKinsey noted that telehealth utilization across all specialties has stabilized at levels 38 times higher than before the pandemic.
  • The need to coordinate care. The number of clinics providing services as Certified Community Behavioral Health Clinics (CCBHCs) is more than 430 operating in 40 states plus Washington, D.C. and Guam, building on the demonstration program funded by grants from Substance Abuse & Mental Health Services Administration (SAMHSA), and subsequent rounds of expansion grants.

Qualifacts is one of the largest behavioral health, rehabilitative and human services EHR vendors in the country. Its mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve. With more than 20 years of experience, Qualifacts’ products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers three EHR platforms – CareLogic, Credible and InSync, serving all segment sizes in the market.


Hope Cooperative (aka TLCS) has been providing mental health and supportive housing services for people with mental health challenges for 40 years in Sacramento County. As a client-driven organization, we are dedicated to the independence and empowerment of individuals with psychiatric disabilities and co-occurring substance use disorders including those experiencing homelessness. Our services include intensive case management, supportive housing, life skills education, psychiatric services, therapy, co-occurring substance use treatment, residential support services, opportunities for social connectedness and meaningful activities, and crisis intervention, which we provide to more than 8,000 people in our community each year. Many of our clients are homeless when they begin their Hope Cooperative journey and are now successfully living in a “forever” home. Our 250 dedicated and compassionate staff members are committed to culturally sensitive services that support clients on their path to self-sufficiency.

Hope Cooperative was humbled to receive the 2020 JVance Stewart Community Service Award from the Downtown Partnership and in 2019 was selected as Bank of America’s “Neighborhood Builder”.  In 2015 Hope Cooperative was recognized as the 2015 Sacramento Housing Alliance Social Justice award winner.

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