Customer Conference 2026

2026 Qualifacts Customer Conference

Accelerate the Possible

Momentum is building across behavioral healthcare, and the 2026 Qualifacts Customer Conference is where organizations accelerate what’s possible.

Over three dynamic days, you’ll join 500+ peers from across the Qualifacts community—clinical, administrative, billing, and executive leaders all moving forward together with purpose and direction.

Behavioral healthcare is entering a defining era—one shaped by AI, data intelligence, interoperability, and smarter connections. Accelerate the Possible is more than a theme; it’s a call to action. This conference is your opportunity to gain the insights, skills, and momentum needed to transform how care is delivered, managed, and scaled.

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Why You Should Attend

  • Special Guests: Rachel Platten (Fight Song), Dani Bowman (Love on the Spectrum U.S.), Chuck Ingoglia (National Council for Mental Wellbeing), and Monica Oss (Open Minds)
  • Immersive, hands‑on training for Credible, CareLogic, and InSync platforms
  • Deep dives into platform strategy and innovation
  • Best‑practice sharing from leaders across the Qualifacts community
  • Powerful networking with hundreds of peers
  • Executive Track for C-Suite to connect with our executive team and leaders
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Don’t Miss Her on the Main Stage: Rachel Platten

Emmy Award-Winning, Multi-Platinum Artist, Songwriter, and Activist whose Music Embodies Empowerment, Hope, and Resilience

Rachel Platten is the first captivated the world with her breakout anthem “Fight Song”—an enduring cultural touchstone that topped charts globally and inspired movements. Now, “Fight Song” has surpassed 3 billion streams and reached Diamond status (10 million sold), becoming one of just 206 songs ever to do so, and placing Rachel among only 24 solo women in history to achieve Diamond certification.

With the recent release of Fight Song (Rachel’s Version), Rachel has launched a landmark new chapter—reimagining her most iconic Wildfire songs with renewed depth and resonance. The project features the undeniable anthem “Fight Song,” the long-awaited, never before released fan favorite “Begin Again” (originally heard on Pretty Little Liars), and rare live recordings, commemorating this era’s 10-year anniversary while celebrating Rachel reclaiming ownership of her masters.

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Special Guest: Dani Bowman

You may recognize Dani from Netflix’s 10-time Emmy Award-winning series Love on the Spectrum U.S. 

What you may not know is everything she’s built off-screen.

Diagnosed with autism at age three and nonverbal until six, Dani found her first language in animation. By 14, she founded DaniMation — a social enterprise that has since taught animation to more than 3,500 neurodiverse students, creating mentorship, confidence, and real professional pathways. Today she’s an entrepreneur, educator, author, public speaker, and animator with 16 original short films premiered at San Diego Comic-Con, a BFA in Animation, and an MBA in Global Strategy & Leadership.

On stage, Dani will share the honest story behind that journey: the challenges, the breakthroughs, and (most importantly) the people and support systems that helped her thrive along the way. 

For an audience dedicated to supporting the individuals and communities you serve every day, it’s a story that hits close to home. It’s a reminder of exactly why your work matters, and what becomes possible when the right support meets human potential.

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Special Guest: Chuck Ingoglia

You may recognize Chuck Ingoglia, MSW, as the President and CEO of The National Council for Mental Wellbeing.

As behavioral healthcare enters a defining era shaped by AI, data intelligence, and interoperability, few people have a clearer view of where the industry is headed — and what it will take to get there.

Chuck leads the National Council’s efforts to ensure access to comprehensive, high-quality care for individuals living with mental illness and addiction. With more than 25 years of experience, he plays a central role in national policy advocacy on the issues that matter most to your organization — parity, healthcare reform, and expanding access to treatment.

His keynote is a rare opportunity to step back from the day-to-day and understand the bigger picture: the policy currents, the funding realities, and the momentum behind the work you do every day.

It’s exactly the kind of strategic conversation that helps you Accelerate the Possible — for your organization and the communities you serve.

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Introducing the QCollective

Grow. Shape. Share.

The QCollective is Qualifacts’ customer advocacy community for leaders, champions, and power users who want to connect with peers, influence the future of behavioral health technology, and gain recognition for their expertise. Whether you’re interested in networking with industry professionals, sharing feedback on upcoming innovations, or showcasing your success, the QCollective provides meaningful opportunities to make an impact.

Connect with peers and Qualifacts experts

Influence product strategy and future innovations

Access exclusive previews and advisory opportunities

Share your expertise through speaking engagements, testimonials, and case studies

Earn recognition and rewards

Become part of a community that’s helping shape the future of behavioral healthcare

About the Hyatt Regency Orlando

Located minutes from major theme parks like Universal Orlando®, Walt Disney World® and SeaWorld Orlando®, our family-friendly Orlando resort has it all. Reserve a private cabana and relax poolside while kids enjoy fun-filled resort activities. Grab a bite at one of five on-site restaurants or the 24-hour grab-and-go market, work out in a state-of-the-art fitness center or pamper yourself at the full-service hotel spa. Our International Drive location near Universal Studios makes it easy to enjoy it all – with shopping, dining and more than 100 entertainment options, all within a two-mile radius of the hotel.

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