SpiritLife Inc. Detox and Rehab Center | Credible Implementation Success Story

SpiritLife Inc | Challenges

Serving clients as an inpatient, non-hospital facility that provides short-term medically monitored detoxification, residential treatment and rehabilitative services for adults suffering from drug and alcohol addiction and co-occurring disorders, SpiritLife, Inc., needed an EHR platform that would integrate clinical, billing, compliance and reporting tools in a single application.

Leadership prioritized as goals for the solution that it would be embraced by staff, streamline documentation, enhance billing and claims accuracy and efficiency, and provide clinicians and management visibility and insight into organizational success.


SpiritLife chose Qualifacts and the Credible Behavioral Health EHR platform from to partner with in building its future success and expansion. “I’m a huge promoter of self-care for our clients and for our staff, and Credible has made our teams able to more quickly and easily complete their documentation, and go home every day knowing their work is on track and on time,” said Crystal Martin, Clinical Director for SpiritLife, headquartered in Penn Run, PA. “The efficiency and ease of use we have gained with Credible has made our workloads easier to carry.”

Implementation Success

“The Credible team worked with our stakeholders to build out what we needed, the way we needed it, so it made sense for the people who use it,” Martin said. “The Credible project leaders and the subject matter experts were very responsive, and they went above and beyond to answer questions and support us in getting where we needed to go, so that we could take over and manage and update the platform on our own.”

Clinical Success

“Therapists have embraced the Credible EHR and the ease of use it brought to our workflows,” Martin said. “Staff and supervisors appreciate the efficiency, the ability to access records from any location, the teamwork components, based on permissions and credentials, and the accountability for them in terms of deadlines and time stamps on documentation completion.”

Claims, Billing, and RCM Success

“Our billing and claims efforts are streamlined, more efficient, and timely, and our RCM indicators are easier to track and analyze with Credible,” Martin said. “We have better visibility into what we send and what we receive, what our cashflow looks like, and how to manage it.”

Compliance and Reporting Success

“We can access needed records with the appropriate credentials and permissions from anyplace, and that enhances our compliance and reporting work,” Martin said. “Our audit trails are clear, accurate, and available.”

About SpiritLife

We at SpiritLife firmly believe that all individuals and families suffering from drug and alcohol addiction can fully recover and begin new, meaningful lives, without alcohol or other drugs.

Based upon this belief, our commitment is to provide medically experienced, appropriate and safe treatment in a positive and therapeutic environment. We recognize that each patient’s (and their family’s) needs are different and strive to offer specialized treatment to address those needs.

About Qualifacts
Qualifacts is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients.

Contact an EHR Software Expert

At Qualifacts, we are committed to serving behavioral health, rehabilitative (PT/OT/SLP), and human services organizations by providing top-rated EHR solutions and services. Our team consists of seasoned professionals with hands-on clinical and administrative experience in these vital service areas. We understand the unique challenges you face and are here to assist you in selecting the most suitable solutions for your organization’s needs. Let’s kickstart the conversation that can transform your services. Complete this brief form to get started.