InSync Healthcare Solutions Streamlines Workflows Throughout Mental Health Practices.
We spoke to Jennifer Robbins, the Director of Behavioral Health, about her experience bringing InSync Healthcare Solutions into the practice and how it’s changed things for the better.
Meet Recovery Works
“To help people from all walks of life return to a sense of normalcy” – that is the goal of Recovery Works Northwest. Serving the Portland, Oregon area, Recovery Works Northwest is a certified alcohol and drug treatment center that combines both the use of current medically assisted therapies and intensive drug and alcohol counseling. The one-of-a-kind treatment facility aims to treat substance abuse with an emphasis on helping individuals build a solid platform for long-term sobriety.
The InSync EHR Increases Efficiency for The Entire Mental Health Practice
When Jen Robbins arrived at the practice a few years ago she quickly realized it lacked efficiency in critical areas. Much of that had to do with the practice failing to implement a fully integrated system.
The solution? Find EHR software that was capable of handling all three core functionalities. In her 20-plus years of experience in healthcare, Robbins thought it would be difficult to not only find a system that fits that description but also discover a solution that was behavioral health-specific.
Once she came across InSync Healthcare Solutions and its fully integrated, cloud-based mental health software, the decision was easy. In addition to the ease with which InSync scanned patient IDs and verified insurance, Robbins was also impressed with how it streamlined the entire scheduling process.
Increased Efficiency, Revenue Leads to 500 More Patients & Second Location
InSync’s mental health software was implemented at Recovery Works Northwest more than two years ago and the impact of InSync’s documentation, scheduling and billing has been significant according to Robbins.
According to Robbins, if there’s one word to describe the high level of InSync’s customer support, it would be “accessible.”
A Positive Response From Providers
The experience for providers has also been a positive one. Jennifer remarked on how the InSync EHR can be configured to meet the specific needs of the providers at Recovery Works.