Qualifacts + Credible Announces Partnership with Volunteers of America in Northern California and Northern Nevada

Nashville, Tenn., (March 21, 2022) Qualifacts + Credible, a leading provider of electronic health record (EHR) platforms for behavioral health and human services organizations, today announced that Volunteers of America in Northern California and Northern Nevada (VOA NCNN) has selected the Credible EHR platform to support clinical support and program expansion.

This is Qualifacts + Credible’s second Sacramento County partner this month and the first partner in Nevada.

“We were looking for an enterprise EHR solution to support growth while complying with HIPAA, Medicaid, Medicare, and CalAIM.  The Credible platform will also help us expand into more clinical programs, and improve efficiency and productivity,” said Sherman Haggerty, director of business development and operations, VOA NCNN.

“References from sister organizations in Oregon, Washington and the Midwest, and a collaborative relationship with the Qualifacts regional sales manager were a big part of the selection,” added Haggerty.

“VOA NCNN deserves the best technology to support the impactful work they do to help those in need rebuild their lives and reach their full potential,” said Nicole Passage, vice president sales, Qualifacts + Credible, “It is a privilege to work alongside VOA NCNN as their technology partner.”

Behavioral health and human services organizations face several key challenges today, including:

  • Increased demand for mental health and substance use disorder services. A recent study by Kaiser Family Foundation found that the number of adults reporting symptoms of anxiety and depression increased by 30% due to the pandemic. For those 18-24, 56% reported symptoms.
  • A shift to telehealth. An article by McKinsey noted that telehealth utilization across all specialties has stabilized at levels 38 times higher than before the pandemic.
  • The need to coordinate care. The number of clinics providing services as Certified Community Behavioral Health Clinics (CCBHCs) is more than 430 operating in 40 states plus Washington, D.C. and Guam, building on the demonstration program funded by grants from Substance Abuse & Mental Health Services Administration (SAMHSA), and subsequent rounds of expansion grants.

About Qualifacts + Credible

Qualifacts + Credible is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients.


Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA NCNN provides shelter or housing to over 3,500 men, women and children every night. Nationally, Volunteers of America helps more than 2.5 million people annually in more than 400 communities.

Media Contacts:
Qualifacts + Credible

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