Overcoming Revenue Cycle Challenges

Prior to adopting RCMS+, JFS managed much of its billing internally. “Billing was manual,” said James Manalad, Director of Finance, Accounting & Human Resources at JFS. “It’s very difficult to find an in-house billing person, especially in our area. We were dealing with denials, claims issues, and aging accounts receivable. We knew we needed support.”

At the time, nearly half of the organization’s accounts receivable were aged more than 120 days. Denial management required significant staff effort, and billing challenges often diverted attention away from other operational priorities.

Recognizing the need for a more sustainable approach, JFS partnered with the Qualifacts RCMS+ team to strengthen its revenue cycle operations while maintaining visibility into its financial performance.

A Collaborative Approach from Day One

“One of the most valuable aspects of the RCMS+ experience was the collaborative onboarding process,” stated Manalad.

Early in the engagement, Qualifacts assembled a team of subject matter experts from multiple disciplines, ensuring JFS had direct access to the right resources from the very beginning.

“They brought everybody involved into one meeting,” said Addria Valadez, Business Administrator at JFS. “It helped put a face to the names. My team understood who we were working with, who handled what, and how everything fit together.”

The collaborative model helped establish clear communication channels and aligned expectations across both organizations. “We started speaking the same language,” Valadez said. “My team understood what the Qualifacts RCMS+ team was asking for, and the responsiveness was exceptional.”

Manalad agreed.

“When we submit a question or need assistance, we receive a response very quickly,” he said. “That responsiveness keeps our team moving forward instead of getting stuck trying to resolve an issue on our own. It has made a tremendous difference.”

Building Confidence Through Implementation

While any technology transition can be challenging, JFS credits Qualifacts’ implementation and onboarding process with helping its staff quickly becoming comfortable with the new system.

Following contract execution, staff participated in role-specific, on-demand training at their own pace.

“The Qualifacts trainer was amazing,” said Valadez. “People are always hesitant when there’s a change, but the training and InSync University made a huge difference.”

JFS also benefited from extensive system configuration support and reporting guidance. Teams learned how to customize workflows, reports, and queries to meet their operational needs.

“The system is incredibly flexible,” Valadez said. “The reporting capabilities are much stronger than what we had before, and we can customize reports when we need additional insights.”

Throughout the onboarding process, JFS worked closely with implementation, reporting, and configuration teams who remained accessible and responsive during the transition.

“We really appreciated the level of support and hand-holding during those first few months,” Valadez said.

Improving Efficiency Through EHR-Native Revenue Cycle Management Services

With RCMS+ integrated directly into the InSync EHR, JFS gained greater visibility into revenue cycle performance while reducing the administrative burden placed on internal staff.

For Valadez and her team, one of the greatest benefits of implementing RCMS+ has been confidence that client accounts remain current, accurate, and actively managed.

“My team oversees client accounts, so being able to see that everything is current, everything is being posted, and any outstanding items are being addressed is huge,” she said. “It gives everyone peace of mind.”

The organization also uses Inovalon Real-Time Eligibility Verification within InSync to streamline insurance verification workflows.

Before implementation, staff manually logged into multiple payer portals to verify eligibility information.

“Now our records coordinator uses it every day,” said Valadez. “It saves a lot of time and eliminates many of the manual steps we previously had to take.”

Delivering Measurable Revenue Cycle Improvements

Since implementation, JFS has seen significant improvements in key revenue cycle metrics.

Prior to partnering with RCMS+, roughly 50% of JFS’s accounts receivable was aged beyond 120 days. Following implementation, that figure dropped to approximately 12% over 90 days, while denial rates fell below 5% and clean claims performance reached approximately 95%.

“Our aging has been so clean, and we’re very pleased with the results,” said Manalad. “That’s why we’re such big cheerleaders. We can clearly see the difference.”

Why JFS Recommends RCMS+

Valadez admits, “I’ve worked with third-party billing companies before, and the quality just wasn’t there,” she said. “When I came back to JFS, I wasn’t sure how I was going to feel about RCMS+. But Qualifacts changed my mind. I love working with the Qualifacts RCMS+ team, and I’m so glad we have them as part of our organization.”

For Manalad, three factors continue to stand out, “The technical knowledge of the team, the ease of using the system, and the responsiveness of support are the things that stand out most,” he said. “Those are the reasons we’re such big cheerleaders.”

For Jewish Family Service of the Desert, RCMS+ has delivered more than improved billing metrics. It has provided a trusted extension of the team, helping the organization stabilize financial operations, reduce administrative burdens, and focus on delivering essential services to the community.

Through the combined power of InSync, RCMS+, and Inovalon Real-Time Eligibility Verification, JFS has built a stronger, more sustainable revenue cycle foundation that supports both its mission and future growth.

About Jewish Family Service of The Desert (JFS)

Jewish Family Service of the Desert is a nonprofit, non-sectarian social service organization founded on the Jewish principle of repairing the world. For more than 43 years, JFS has served residents throughout California’s Coachella Valley through mental health services, school counseling, emergency assistance, camp scholarships, and programs that strengthen individuals, families, and the broader community. Guided by a mission of compassion, dignity, and service, JFS provides thousands of services annually and remains deeply committed to improving the lives of those who  call the Coachella Valley home.

For more about Jewish Family Service of the Desert, visit them at:

Facebook: /DesertJFS

Instagram: @JFSDesert

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