Hope Cooperative Implementation Success | Qualifacts

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Hope Cooperative, in Sacramento County, CA, is dedicated to the independence and empowerment of individuals with psychiatric disabilities and co-occurring substance use disorders including those experiencing homelessness. The provide services to more than 8,000 people in the community each year. Many of their clients are homeless when they begin their Hope Cooperative journey and are now successfully living in a “forever” home. 

To keep pace with the evolving requirements of the California Advancing and Innovating Medi-Cal (CalAIM) program and Value Based Reimbursement (VBR), the provider agency needed an enterprise EHR platform that would grow with them and keep up with compliance and reimbursement rules and changes. 


“We chose the Credible platform because it’s a highly configurable solution with the flexibility to be our single source of data across a variety of programs, services, and funding opportunities like those that CalAIM brings to our community, while supporting our behavioral health contracts,” said Erin Johansen, CEO, Hope Cooperative. “Credible meets all the criteria of our data collection needs, while being extremely user friendly.” 

CalAIM is a long-term commitment to transform and strengthen Medi-Cal, offering Californians a more equitable, coordinated, and person-centered approach to maximizing their health and life trajectory. CalAIM is focused on breaking down the traditional walls of health care – extending beyond hospitals and health care settings into communities.  

As a key part of CalAIM, Enhanced Care Management will be a new statewide Medi-Cal benefit available to populations of focus like those that Hope Cooperative serves. 

“Care coordination is the essential function that we are being hired to do. We are looking to Credible to support our interaction with partners across the services we offer and support, including our interactions with referrals for housing resources,” Johansen said.  


“We came in ahead of schedule with our GoLive, and our Qualifacts team was flexible and supportive,” Johansen said. “That flexibility really helped at many points along the way. They were willing to work with us the way we needed to partner together to succeed. They have been more than helpful.” 


“We needed an enterprise EHR platform that is intuitive, user friendly, simple to use, and simple to learn,” said Alex Sopp, Hope Cooperative Director of Program Services. “Credible gives us linkage through the Golden Thread for assessments and outcomes, that we can build and modify as we go.” 


“Compliance with CalAIM is critical, and we have to meet those requirements for reimbursement,” Johansen said. 

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Hope Cooperative (aka TLCS) has been providing mental health and supportive housing services for people with mental health challenges for 40 years in Sacramento County. As a client-driven organization, we are dedicated to the independence and empowerment of individuals with psychiatric disabilities and co-occurring substance use disorders including those experiencing homelessness. Our services include intensive case management, supportive housing, life skills education, psychiatric services, therapy, co-occurring substance use treatment, residential support services, opportunities for social connectedness and meaningful activities, and crisis intervention, which we provide to more than 8,000 people in our community each year. Many of our clients are homeless when they begin their Hope Cooperative journey and are now successfully living in a “forever” home. Our 250 dedicated and compassionate staff members are committed to culturally sensitive services that support clients on their path to self-sufficiency. 

Hope Cooperative was humbled to receive the 2020 J. Vance Stewart Community Service Award from the Downtown Partnership and in 2019 was selected as Bank of America’s “Neighborhood Builder.”  In 2015, Hope Cooperative was recognized as the 2015 Sacramento Housing Alliance Social Justice award winner. 

“Hope Cooperative deserves the best technology to support the impactful work they do to provide mental health and supportive services in Sacramento County” said Paul Ricci, chief executive officer of Qualifacts. “It is a privilege to be their technology partner.”  


Qualifacts is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients. 

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