Avita Community Partners, based in Flowery Branch, Georgia, operates a 45-bed Behavioral Health Crisis Center (BHCC) dedicated to evaluating and stabilizing individuals experiencing behavioral health emergencies. Serving more than 1,800 clients annually, the BHCC encompasses four specialized programs: Crisis Services Center (CSC), 24-hour Temporary Detox Observation, Behavioral Health Crisis Stabilization, and Crisis Stabilization for Individuals with Intellectual and Developmental Disabilities.

The Challenge

“Clients were waiting for hours just to begin intake,” Don Reimer, Behavioral Health Crisis Center Director explains. “We had bottlenecks everywhere—contraband checks in the lobby, vital signs taken in public spaces, and a locked facility that made navigation difficult. On top of that, we weren’t capturing revenue correctly. Services weren’t coded properly, and we had no real visibility into performance.”

The challenges were significant: long wait times, privacy concerns, workflow inefficiencies, missed billing opportunities, and limited data visibility. For a program serving thousands of individuals across 92 Georgia counties, these issues had a direct impact on both client care and financial sustainability.

The Turning Point

As a Qualifacts^® CareLogic electronic health record (EHR) customer, Avita Community Partners had a strong foundation for managing client data, workflows, and revenue performance. As the BHCC grew, leadership recognized the need for deeper insights and real-time visibility into performance and revenue. To meet these needs, Avita Community Partners utilized advanced technology available in their CareLogic EHR system.  This included investment in Qualifacts Business Intelligence (BI) product, along with developing internal staff expertise, in creating customized dashboards visualizing data “at a glance” across their Behavioral Health Crisis Center (BHCC) programs—turning raw data into actionable insights that optimize workflows, reduce errors, and drive clinical and operational excellence.

Anne Campbell, Avita’s Director of Information Systems, led the transformation. “We started by redesigning CareLogic workflows from the ground up,” Anne says. “Every user role—from front desk to nurses and clinicians—got a step-by-step navigation wizard. That ensured accurate data capture from intake onward: demographics, consents, payer details, scheduling, diagnosis entry. We wanted zero gaps.”

Former CEO, Cindy Levi, challenged the team to think bigger, “I asked our team to create a process flow that was efficient and person-centered, coupled with a way to measure its effectiveness. The introduction of a peer navigator, clear agency workflows set up within CareLogic, and the Qualifacts BI dashboards that track the process and demonstrate outcomes really exceeded my expectations. The dashboards have been scalable, and now they are used across 15 of Avita’s programs.”

Building a Data-Driven Culture

The team didn’t stop at workflows. They tackled documentation errors and compliance head-on. “We updated policies, training materials, and implemented real-time audit reports,” Anne explains. “That meant fewer mistakes, better compliance, and capturing revenue that had been slipping through the cracks.”

The BHCC Staff Quickly Embraced the New Qualifacts BI

• “The Qualifacts BI dashboards have become an essential part of my day. I use them constantly to manage programs and keep everything on track.”
• “Having real-time visibility into intakes, demographics, and payer mix has completely changed how we work. It’s no longer guesswork—we have the data we need at our fingertips.”
• “The Qualifacts BI dashboards make it easy to spot issues like failed claims or unbilled services. We identified a coding error that could have cost us thousands, and fixed it immediately.”
• “Before, we had reports, but they weren’t actionable. Now, I can see trends and outliers at a glance and make decisions quickly.”
• “The Qualifacts BI tools don’t just help with revenue—they help us improve client care by reducing delays and streamlining workflows.”

From Reports to Real-Time Insights: Together, Avita Community Partners and Qualifacts built dashboards that changed the game. “Performance and revenue dashboards now give staff and managers at-a-glance views of critical metrics—program volume, staff productivity, payer mix, and outstanding revenue,” Anne says. “These tools aren’t just reports; they’re analytical engines that help teams track progress and make informed decisions every day.”

Revenue Performance Dashboard: The Revenue Performance Dashboard provides clear visibility into month-to-month revenue trends. “Within four to five months, we saw a huge improvement in revenue and efficiency,” Anne says. “It validates everything we’ve worked for.”

Program Performance Dashboard: For the CSC, the Program Performance Dashboard delivers a comprehensive view of intakes, monthly trends, demographics, and program-specific data. Managers can spot outliers, failed claims, and outstanding services instantly. In one case, the dashboard flagged a high-performing nurse with numerous unbilled services coded incorrectly—allowing quick resolution, revenue loss prevention, and improved accuracy.

“These dashboards didn’t just improve visibility—they empower staff and leadership to act with confidence, aligning daily activities with organizational goals,” Anne emphasized.

The Impact Was Dramatic

• Wait times dropped by 100%, from hours to under 30 minutes.
• Service delivery skyrocketed—a 200% increase in unique services per client and billable units per service within four months.
• Revenue growth surged by 400%, thanks to accurate coding and optimized workflows.
• Quality scores improved by 20%, earning Avita its first “A” rating for BHCC.
• Staff engagement soared as dashboards gave them visibility into their performance and purpose.

 Looking Ahead

Avita is scaling this success across its organization. “Fifteen of our 27 programs already have dashboards, and we expect all programs to be live by January 2026,” Former CEO, Cindy Levi shares. “Eventually, we’ll roll everything up into organizational health dashboards to share with stakeholders. Real-time analytics is a game-changer for improving revenue, coaching staff, and enhancing client outcomes.”