Friendship House is a community-based behavioral health provider in Pennsylvania and an active participant in a coordinated Measurement-Based Care (MBC) initiative led by the Northeast Behavioral Health Care Consortium (NBHCC). As part of this initiative, Greenspace MBC has been implemented across select programs in six clinics to strengthen the quality of care for Medicaid populations, with a focus on capturing outcomes to support research and service improvement. Friendship House is also a long-standing Qualifacts customer, allowing for a fully integrated MBC experience.
Under NBHCC’s Medicaid-focused initiative, Friendship House implemented Greenspace MBC to:
- Monitor client progress across the outpatient behavioral health program
- Enhance quality of care through real-time, data-informed insight
- Support system-wide research and evaluation of Medicaid outcomes
- Establish benchmarks to inform and accelerate the quality improvement initiative
- Measure the impact of MBC on both treatment outcomes and the cost of care
A direct result of individuals completing self-assessments at the start of treatment is a sense of immediate ownership and empowerment for clients and families in guiding their care. It also allows for a quicker transition into treatment, with the therapist able to focus directly on the issues identified by the client through the assessments.
To enhance the experience for providers, administrators, and organizational leaders, Friendship House is leveraging Greenspace through a tailored integration with Qualifacts’ CareLogic EHR. This integration has been key to streamlining workflows and enabling staff to engage with MBC seamlessly, without adding an administrative burden. As a result, the organization has seen strong clinical engagement, with an 81% therapist adoption rate (well above the industry average of 57%) and measurable improvements in client well-being, particularly across a complex population.
Measurement-Based Care Outcome & Recovery Metrics
- 82% average therapeutic alliance score, showing strong client clinician relationships
- 60% recovery rate on the PSC-17, indicating significant clinical improvement among youth
- 67% suicidality recovery rate, for clients flagged at intake
- 31% average symptom improvement across all outcome measures
The Impact of a Qualifacts CareLogic & Greenspace MBC Integration
An integration between Greenspace and the Qualifacts CareLogic EHR was critical to the success of the implementation, ensuring:
- Reduced administrative burden for clinicians and staff
- Accurate, automated assignment and tracking of Medicaid-eligible clients
- Seamless access to all client data from within the organization’s EHR, supporting continuous quality improvement efforts
By adopting Greenspace’s Measurement-Based Care platform, Friendship House has enhanced client engagement, strengthened therapeutic relationships, and captured meaningful outcome data to support the delivery of continuously improving, high-quality care. The integration with CareLogic has minimized administrative burden and ensured that real-time, clinically relevant insights are seamlessly embedded within existing workflows, empowering clinicians to provide more informed, efficient, and effective care.
Interested in implementing MBC? Click here to learn more about Greenspace Health and schedule a call with an implementation expert.
