Help is available when you need it
Submit help desk tickets online or call to speak with a representative or engage our award-winning Live Chat staff. Our standard support hours are from 8 AM – 8 PM ET. We also offer after-hours and holiday support for P1 issues.
Qualifacts customers can access our team of electronic health record (EHR) experts over the phone or online. Our support team members are organized by centers of excellence with specific areas of EHR expertise – like billing, claims, compliance, clinical, system admin and reporting – so you can get your question or issue resolved quickly. This allows us to funnel support tickets and calls to the right expert at the right time to handle your specific support need.
Use the links above to submit support ticket.
Get the Help You Need to Quickly Resolve Issues
Exceptional Customer Support and Extensive Training Resources
Support Doesn’t Stop at Implementation
With your EHR platform up and running, our Customer Services Team is here for you. Augmented by subject matter experts, including clinical and billing personnel with decades of expertise, this motivated team gives your organization real-time access to the status of task tickets. Our goal is to make sure you’re 100% comfortable with your EHR platform, and we work hard to make that happen.
Dedicated Online Customer Community
Customers can also plug into platform-specific customer communities. These web-based social networks allow users to share best practices and tips, post and respond to questions, send private messages within the site, blog, chat, create groups, share photos and post messages via discussion forums.
Training and Resources
We offer comprehensive, on-site train-the-trainer classes as part of every implementation to ensure that your organization is prepared to take advantage of all of the intuitive tools in your EHR platforms.
Customers can also access a comprehensive resource library for training materials including user guides, live training events, and training videos.
Whether you have just completed a new implementation or are a long-time user, we are dedicated to supporting you every step of the way – helping your organization operate more efficiently and maximize the value of your EHR platform.
Enhanced Support Services
Day-to-day workflows, one-off processing issues, sudden staffing changes, and billing complications can interfere with daily operations, causing EHR administration to be overwhelming. Additionally, the implementation of new programs and regulatory changes can disrupt the regular operational workflow and cause needed changes to platform configurations.
Our team can help you with these internal challenges and ensure you are optimizing platform usage and increasing the efficiency of your daily operations. Enhanced Support Services engages you and your team to optimize your workflows, improve your program management, and troubleshoot problem areas with individualized support will enhance your overall operational capacity.