IT/System Admin

Obsessively secure. Ultra-compliant. Ease to Use.

Benefit from enterprise-level technology that is operated and proven by hundreds of partner agencies nationwide. Expect only the most securely managed servers, continuous SSL encryption, and two-factor authentication. Our safety measures include real access so you can troubleshoot and neutralize issues before they ever start. We do the work for you – our networks are modern, safe, secure, and compliant.

We take care of most of the heavy lifting in system maintenance also. Our systems are web-based SaaS models, allowing our team to be able to take care of deploying updates and upgrades on our end in the cloud. 

Our platforms are designed to be highly configurable – enabling you to collect the data you need, create new workflows and modify existing ones. And as a system administrator, you can make these updates to the system without having to contact our support team for help. (But, we’re happy to help if you do!)

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industry challenges


Empowering internal resources Programs and workflows change as your organization expands and adapts the care you provide. When this happens the power to modify your workflows and to build your own forms is in your hands. Our highly configurable EHR gives your teams the capability to make substantial and specific improvements independently, without scheduling, paying for, and waiting for consultation or leaning on customer support.


Running cloud-based system maintenance Day-to-day workflows, one-off processing issues, sudden staffing changes, and billing complications can interfere with daily operations, causing EHR administration to be overwhelming. Additionally, the implementation of innovative programs and regulatory changes can disrupt the regular operational workflow and cause needed changes to platform configurations. Our team can help you with these internal challenges and ensure you are optimizing platform usage and increasing the efficiency of your daily operations.


Maintaining a steady workflow The increasing regulatory and reimbursement complexities of care, from payer changes to state and federal compliance and reporting, can get in the way of your mission. Our EHR solutions cut through those challenges with the clarity you need to keep your workflow optimized.


Enhance Security with Identity and Access Management Secure authentication delivers an extra layer of protection for user accounts and significantly decreases the risk of unauthorized access and system breaches. IP whitelisting enables organizations to have IP addresses and ranges added to a whitelist of approved addresses to prevent users from accessing the system when connected to unknown networks. Users can add additional security with Federated Single Sign On (SSO) through a secured 3rd party Identity Provider (IDP).


Web-based Updates Our web-based model enables our SaaS teams to complete system maintenance, updates, and upgrades online, in the cloud. You never fall behind a version; the only version is the current version. This modern approach to software development enhances our speed of change and relieves your team of the significant responsibilities that come with older, less efficient approaches. Your team can spend more time on things that matter most to you, while we keep the software running.


  • Compliance & State Reporting
  • Billing
  • Analytics & Reporting
  • Client Outcomes
  • Mobile
  • Treatment Planning

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“[We] were 100% live in 12 weeks, receiving payments in a timely manner. Our staff was amazed with the simplicity and effectiveness of the system as well as the time it saved them.”

Mark Thurman
CEO, Families, Inc.

Customer benefits

Listening to our community 

We value the voices of our customers—and we pay close attention when those voices interact. Our customers gather inside an active community devoted to proactively improving the Qualifacts experience. By stimulating dialogue, collaborating online, and leading structured group meetings, this community functions as a frontline advisory board that helps us steer how innovation unfolds within our suite of solutions. We are grateful for their passion and participation, and we are always listening.

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Getting started

  • Solution Icon Solution Icon Implementation

    Our established implementation methodology, led by subject matter experts and experienced project managers, will support your EHR implementation. We work with you to migrate legacy data, configure the software to unique workflows, build standard and custom reports, and test the system before it goes live.

  • Solution Icon Solution Icon Integrations and Interoperability
    Integrations and Interoperability

    Our experienced integration team works with you to build easy access to the data your teams need, so people across your organization can see it, analyze it, track it, and report on it.

  • Solution Icon Solution Icon Support and Training
    Support and Training

    As your organization grows post-implementation, support the onboarding of staff with our extensive training resources, including videos and webinars, and our training certification classes. Our experienced customer support team, staffed with subject matter experts, always puts you first.

  • Solution Icon Solution Icon Qualifacts Community
    Qualifacts Community

    Whether you participate in a state user group, or join national discussion groups, including clinical users, and CCBHCs, the Qualifacts Community offers online peer leadership. Our forum provides a place to trade best practices, work collaboratively through challenges, and contribute suggestions for upgrades and improvements.


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Trade in complexity for something truly empowering.