Qualifacts CEO Josh Schoeller recently joined RJ Lumba, host of The Healthcare Technology Report podcast, for a conversation about artificial intelligence (AI) in behavioral healthcare, the growing administrative burden facing providers, and why trust must be the foundation of innovation in the industry.  

Drawing on more than 30 years of experience in healthcare technology and data solutions, Schoeller shared his perspective on how behavioral health organizations can leverage AI responsibly to improve efficiency while preserving the human connection at the heart of care. He emphasized that technology should help clinicians spend less time on administrative work and more time with clients. 

“We offer an end-to-end platform with integrated data, analytics, and AI built into the workflow. Our focus is using generative and agentic AI to reduce the administrative burden on clinicians so they can spend more time focused on their clients,” said Schoeller.

Highlights from the Conversation

Topics discussed during the episode included: 

• Why trust is foundational to successful AI adoption in behavioral healthcare 

• Reducing administrative burden so clinicians can focus more on patient care 

• Qualifacts’ approach to developing AI solutions for behavioral health providers 

• How AI can support clinical documentation and operational workflows 

• The future of behavioral health technology and innovation 

As Schoeller noted, AI should be designed to strengthen, not replace, the relationships between providers and clients. That philosophy continues to guide Qualifacts’ investments in AI-powered solutions that help organizations improve efficiency, support clinicians, and deliver better care outcomes.