With the shift to whole-person care, data has taken on an extremely important role for many organizations. Provider organizations, like Certified Community Behavioral Health Centers (CCBHCs), need data to show performance improvements on quality outcome measures for their sustainability. Berks Counseling Center in Pennsylvania is just one of these organizations that has found a proven six-step process for improving performance in just one year.
Mary Givens, CCBHC Program Manager for Qualifacts and John E. Heim, Technology Specialist, EHR Systems for Berks Counseling Center walk you through the center’s six-step process for improving performance on behavioral health outcomes for CCBHCs. Berks Counseling Center has been a CCBHC since the original Medicaid Demonstration model in 2017.
Attendees will learn how Berks Counseling Center was successful in improving their performance and building a cycle of continuous quality improvement. Our presenters also share some of the greatest challenges and successes experienced throughout the CCBHC journey, along with important lessons learned while improving outcomes measures.