Credible EHR Platform Selected as Vendor of Choice ​​ 

NASHVILLE, Tenn., November 3, 2022 Qualifacts, a leading provider of electronic health record (EHR) platforms for behavioral health, rehabilitative, and human services organizations, today announced that Napa County Health and Human Services Agency has become the 15th California county to select the Credible platform as its behavioral health EHR system.

Napa County Health and Human Services Agency selected Qualifacts as its EHR vendor of choice in conjunction with its partnership with Kings View Professional Services Organization, which provides intuitive EHR management services to 25 California counties.  As both a healthcare provider and IT services organization, Kings View Professional Services has a unique in-market perspective and expertise to help its partners understand and adhere to the objectives, provisions, and challenges of the new CalAIM initiative, as well as emerging Value Based Reimbursement (VBR) state requirements.

For many years, California counties have been limited in accessing data due to aging legacy applications. The Credible platform’s unique architecture will provide Napa County the ability:

  • To have full access to all data critical for demonstrating improved outcomes, and better treatment protocols in the new California environment
  • To configure their EHR to meet the unique workflow needs of Napa County without costly customization
  • To utilize multiple reporting tools to harvest data in addition to the use of a Business Intelligence tool to provide real time dashboards measuring County Key Performance Indicators (KPIs) and outcomes

“Our commitment to California agencies is a priority, and we are honored to be chosen by Napa County.  They deserve the best technology to support the impactful work they do to provide mental health and substance use disorder support services,” said Paul Ricci, chief executive officer of Qualifacts, “It is a privilege to work alongside them.”

Combining the powerful Credible platform technology with Kings View Professional Services will provide Napa County with the demonstrated benefits of tenured professionals of both organizations.  Kings View Professional Services has demonstrated its expertise at demystifying streams of California technical data, shaping it into a clear and compelling narrative for over 25 years.

“We are honored Napa County recognized Kings View Professional Services’ expertise in guiding counties through the CalAIM initiatives and remains a trusted partner in California,” said Dr. Amanda Nugent-Divine, chief executive officer, Kings View Professional Services.

Qualifact is a leading provider of behavioral health, rehabilitative and human services software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence.  Its mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve.  Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms span and serve the entire behavioral health market supporting non-profit Certified Community Health Clinics (CCBHCs) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,400 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 Best in KLAS: Software and Services report as having the #1 and #2 ranked Behavioral Health EHR solutions, with its Credible and CareLogic platforms, respectively.


Napa County’s mission is to responsibly provide mental health services that promote individual strengths, inspire hope, and improve the quality of life for people within Napa County. Napa County Mental Health Division leads the way in eliminating suffering associated with mental illness.


Kings View was founded in Reedley, California in 1951 by the Mennonites to address the need for treatment of mental health. In the 1960s and early 1970’s, the scope of services was expanded to include drug and alcohol treatment through several community programs. In 1975, a day facility providing activity and work experience for adults with intellectual and developmental disabilities was established in Merced County. A drug and alcohol prevention and restoration program were created in Fresno in the 1980s. In 1998 a TelePsychiatry program was launched to bring much needed psychiatric care to patients in more rural areas who may not have local access to such facilities. Currently Kings View Professional Services offers the following service lines: Mental Health, Drug and Alcohol, MIS for Electronic Health Records, Adults with Intellectual and Development Disabilities Services, Youth Empowerment Programs, TelePsychiatry, Central Valley Suicide Prevention Hotline, QA/QI consulting, Health Information Analytics and cost reporting.


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