Partnership Success Story | Trinity County Behavioral Health and Kings View Professional Services

Powered by Qualifacts, and the Credible Behavioral Health EHR Platform


Trinity County Behavioral Health Services, headquartered in Weaverville, CA, needed an integrated Electronic Health Record (EHR) solution to support California specific requirements across its growing caseload, including CalAIM initiatives, that would enhance the efficiency of clinical documentation, speed its billing and reimbursement, and elevate visibility into outcomes tracking and organizational performance to strengthens its data-driven decision making.   


Trinity selected  Kings View Professional Services, powered by the Qualifacts Credible Behavioral Health EHR, to answer its need for a full-service, managed support solution for California county behavioral health agencies. Together, Kings View Professional Services, Qualifacts, and the Credible EHR give agencies a secure, proven solution to overcome challenges in today’s complex care environment, that can flexibly enable expanded service offerings, while supporting changing requirements and payment models. 

“The advanced Business Intelligence analytics and reporting platform offered through this partnership provides an immediate, nimble and accurate window into reporting and reconciliation, with an up-to-date and expanded array of California-specific capabilities,” said Bill Dollar, Chief Information Officer for Kings View Professional Services. “Kings View Professional Services has a unique perspective of supporting over 24 California counties. We understand the objectives, provisions, and challenges of the state, in general, and of the new CalAIM initiative and changing state requirements, in particular.” 

Implementation Success | Ease of Use | Reporting Success

After a close partnership through the Implementation phase and a successful GoLive, Trinity County Behavioral Health’s experience with Kings View Professional Services, Qualifacts, and the Credible EHR partnership is scored as a resounding win by all team members.  

“The experience has been extremely positive,” said Connie Smith, Director, Trinity Behavioral Health. “The system brings us ease of use in the clinical documentation, and in reporting. I can easily run an advanced report and get the data I need, just from the screens I use every day.” 

“Staff are utilizing the Credible system without issues, and they are looking forward to continued success, while they are feeling empowered by the flexibility the platform offers in enabling them to add and adapt needed forms as state requirements change and as they grow their offerings,” said Anthony Dost, EHR Systems Manager, Trainer and Analyst for Kings View Professional Services. 

“The partnership has positioned Trinity for continued success on a proven EHR platform that is configurable and provides multiple tiers of data access to further drive value-based care and reimbursement, built on the foundation of Kings View’s legacy of California partner support,” said Angelica Eddleman, Vice President for Sales for Qualifacts. “Providers choose Credible because it offers self-service configuration tools that support integrated care, it provides a user-friendly interface, and they gain easy access to data to achieve operational efficiency, better support staff members, improve client outcomes, and enhance revenue collection.” 

“The Credible platform’s advanced functionality is supported by Kings View Professional Services’ seven decades of insights as a trusted and proven California behavioral health provider, ensuring that Trinity can fully optimize the utilization and value of the technology,” Bill Dollar said. “Trinity’s successful implementation experience complements the trust our counties have in us to bring them premium, inclusive services that feature the best possible EHR platform, to ensure they can remain compliant, expand their service offerings and maximize revenue.” 

About the Kings View Professional Services Program 

Based in Fresno, Kings View Professional Services has a 70-year history providing Californians with groundbreaking behavioral health services and support. More recently, Kings View Professional Services has expertly facilitated local agencies’ access to cutting-edge EHR and health information analytics, allowing it to forge an essential and trusted relationship within the California provider community. 

The Kings View Professional Services Program provides intuitive management services as well as the Credible EHR, to deliver billing and state reporting customized for California, as well as intuitive form-development capabilities to meet county and local requirements. Designed with community-based behavioral health services in mind, the Qualifacts Credible EHR is a fully mobile solution and features Offline Mode for access while disconnected from the internet. 

About Qualifacts

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.