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Lifeline Connections Announces Strategic Partnership to Help Treatment Teams Collaborate More Effectively

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May 14, 2018

NASHVILLE, Tenn. —Lifeline Connections, a substance use and mental health treatment organization serving the Pacific Northwest, announced a strategic partnership with Qualifacts, a leading provider of electronic health records (EHR) for Behavioral Health and Human services providers, to raise the bar in client care.

By adopting CareLogic as their EHR platform, providers at Lifeline Connections can now collaborate more easily and make data-driven decisions by having client data at their fingertips. “In just five short months, we were able to go from paper-based records to CareLogic,” said Brandy Branch, Chief Clinical Officer at Lifelife Connections. “Clients often receive treatment from multiple therapists simultaneously and now our whole team can work together much more easily.”

Successfully implementing new technology can be challenging in any industry especially when internal information technology resources are already stretched this. To help clients overcome these barriers, Qualifacts has developed a proprietary and proven implementation methodology. Within 90 days of going live on the platform, 97% of customers achieve best practice performance in regards to key clinical, operational and financial metrics.

According to the Substance Abuse and Mental Health Services Administration (SAMHSA), almost eight million American adults have both a mental health and a substance use disorder, also known as co-occurring disorders. Given the prevalence of the increasing number of individuals in need of help, more behavioral health organizations are turning to technology to streamline workflows – enabling providers to spend more time treating clients.

“Behavioral health and human services organizations operate very differently than the broader medical community. And, as a result, they need an EHR that can help them access the right information that can help them deliver quality care,” said Todd Charest, Chief Product Officer at Qualifacts. “We’re proud to help support organizations like Lifeline Connections who support life saving changes for people affected by substance use and mental health conditions”

Lifeline Connections
Lifeline Connections specializes in treatment for those with substance use disorders related to the use of opioids and alcohol by offering medication to assist in the recovery process (e.g. Suboxone® and Vivitrol®). We emphasize the importance of regular medical care, family counseling, support groups, one-on-one and group therapy in our medication assisted treatment program. For more information, visit lifelineconnections.org.

About Qualifacts Systems, Inc.
At Qualifacts, we empower our behavioral healthcare partners to achieve better client outcomes. We help simplify complexity through our responsive customer service and robust enterprise EHR solutions, ensuring our customers have the tools and insights needed to deliver quality care and demonstrate clinical and financial value. For more information visit www.qualifacts.com.

Companies Establish Integrated Managed Care Collaborative to Break Down Barriers; Promote Better Patient Care

Qualifacts, Xpio Health and Excelsior Join Forces to Create an Innovative Partnership in Washington State

SPOKANE, WA, Gig Harbor, WA and NASHVILLE, Tenn., April 30, 2018 — Excelsior, an integrated healthcare and education organization serving youth and their families through a variety of behavioral health, education and therapeutic recreation programs and services; Xpio Health, a leading provider of services and solutions for state and community behavioral health and human services organizations; and Qualifacts, a provider of electronic health records (EHR) designed specifically for behavioral health and human services providers, today announced an innovative alliance to create an Integrated Managed Care Collaborative (IMCC) in Washington State.

The IMCC brings together these three organizations within the behavioral healthcare space to serve a greater purpose: driving greater efficiency and enhancing outcomes through the use of advanced EHR technology and analytics. By sharing implementation resources and clinical expertise among providers in that region, this alliance breaks down the barriers to EHR adoption and expands the use of technology that would otherwise be unavailable to a number of healthcare providers across the state.

The collaborative is being led by Excelsior, one of the first behavioral health provider organizations in Eastern Washington to adopt integrated care which provides primary, mental health and substance abuse services to children, adolescents and young adults across both outpatient and residential treatment settings.

Part of Excelsior’s focus is delivering quality care and positive outcomes by ensuring provider partners have access to the right tools and data. “Our goal is to help build a community wellness alliance to connect families to their future,” said Andrew Hill, CEO of Excelsior. “In an effort to make this happen, the partnership with Xpio and Qualifacts is key to enabling the IMCC to deliver on its mission.”

Following an extensive evaluation process, Excelsior selected Qualifacts’ CareLogic as the technology centerpiece of the collaborative. Excelsior will utilize CareLogic’s enterprise EHR platform to serve its clients and build value-added services for other behavioral health agencies in Washington State. “Excelsior has an exciting vision for providing innovative services and technology for providers across Washington,” said David Klements, CEO of Qualifacts. “We’re honored to be part of this collaborative model and we look forward to working with other organizations who are also taking a similar approach to solve complex problems facing behavioral health providers.”

The partnership will leverage CareLogic’s leading clinical capabilities including its proprietary IMPACT™ outcomes management tools, Golden Thread-driven Treatment Plan and Clinical Integration Hub™ to provide enterprise-level support to providers of all sizes across the region, including small providers that wouldn’t otherwise have access to an enterprise-level solution.

Xpio Health will also serve a critical role within the collaborative. The Xpio team will focus on streamlining the implementation process, configuring clinical workflows and training staff on how to use CareLogic to ensure successful rollouts. In addition, Xpio will drive an overarching data analytics environment, which will allow for tracking population health management and measurable outcomes. “We anticipate this alliance will make a significant impact for providers across the eastern side of the state – regardless of size,” said Randy Wills, COO at Xpio Health.

For additional information about each company, visit the following websites respectively: www.excelsioryouthcenter.com, www.qualifacts.com and www.xpiohealth.com.

About Excelsior Youth Center

Excelsior has a host of different programs focusing on health and wellness of youth, young adults and families. We have a specialty medical clinic with integrated behavioral health services, a transition age program for youth 17-21, and offer many hospital diversion programs, co-occurring enhanced outpatient and residential services, an on-site fully accredited middle school and high school, nutrition services, therapeutic recreation, and are seeking certification for our 30-acre Arboretum with a specialized recreation and therapeutic environment.

About Xpio Health

Xpio Health believes in the unlimited possibilities of ideas and in helping customers meet their most important goal; ensuring the individuals they serve receive quality healthcare services. Our focus is technology for Behavioral Health. We are a nationally recognized expert on EHR implementations and support; HIPAA and Regulatory Compliance; Meaningful Use as it applies to Behavioral Health; and have helped numerous clinics, mental health agencies and psychiatric hospitals with their EHR and information management needs.

About Qualifacts Systems, Inc.

At Qualifacts, we empower our behavioral healthcare partners to achieve better client outcomes. We help simplify complexity through our responsive customer service and robust enterprise EHR solutions, ensuring our customers have the tools and insights needed to deliver quality care and demonstrate clinical and financial value. For more information visit www.qualifacts.com.

Qualifacts Partners with myStrength to Offer Seamless Access to Digital Behavioral Healthcare Solutions

April 23, 2018

New Integration Provides Direct Access on the CareLogic EHR Platform to Self-Care Solutions that Help Manage Depression, Anxiety, SUDs, Chronic Pain and Sleep Issues

NASHVILLE, Tenn. —myStrength, a leading behavioral health platform which offers digital, evidence-based tools, today announced a new integration designed to help empower individuals who struggle with stress, anxiety, depression, substance use, sleep, chronic pain and co-occurring disorders.

To help behavioral health and human services organizations leverage this unique technology to complement other forms of care, Qualifacts recently completed an integration project enabling clients to directly access the myStrength application within the CareLogic EHR platform.

“We are excited to be able to integrate myStrength into Qualifacts’ CareLogic EHR platform and make digital behavioral health services more accessible,” said Scott Cousino, Co-Founder and CEO of myStrength. “Our tools and activities offer highly accessible and effective solutions for managing behavioral health issues and consistently demonstrate high levels of consumer adoption, satisfaction, engagement and clinical improvement.

“myStrength, along with other client engagement applications, are becoming increasingly popular among behavioral health and human services organizations given their ability to improve outcomes and reduce the cost of care delivery,” said Todd Charest, Chief Product Officer at Qualifacts.

As the industry continues to move away from fee-for service towards a value-based care model, demand for technology that expands access to care and facilitates greater individual involvement in their health is expected to grow.

“We’re proud to collaborate with myStrength and help support their mission, as well as the mission of our customers, to improve the lives of those affected by behavioral health issues,” said Charest. “Working together, we can support better outcomes and truly transform the communities in which they serve.”

To learn more about how you can take advantage of this integration, contact your Qualifacts or myStrength account representative, or send an email to info@mystrength.com

About myStrength

myStrength, Inc. is a recognized leader in digital behavioral health. myStrength greatly enhances traditional care models, while addressing issues of cost, lack of access, and stigma, to deliver mental health and well-being resources at scale. Grounded in evidence-based approaches, our platform targets the most prevalent and costly behavioral health conditions ─ empowering consumers with innovative self-care resources to manage and overcome challenges with depression, anxiety, stress, substance use disorder, chronic pain and sleep. myStrength collaborates with more than 150 health plans, integrated health systems, EAPs, disease management providers, managed and community behavioral health providers, strategic alliances, ACOs and FQHCs. For more information, please visit www.myStrength.com

About Qualifacts Systems, Inc.

Qualifacts Publishes How to Select the Best EHR: The 2018 Guide for Behavioral Healthcare Executives

New, Comprehensive Guide Helps Organizations Discover Right EHR Technology to Best Meet Current and Future Needs

NASHVILLE, Tenn. February 13, 2018 — To help simplify the complexity of evaluating electronic health record (EHR) vendors for behavioral health and human services organizations, Qualifacts today announced that How to Select the Best EHR: The 2018 Guide for Behavioral Healthcare Executives is now available online.

“Buying an EHR can be daunting if you don’t have the tools you need to navigate that process,” said Todd Charest, Chief Product Officer at Qualifacts. “If you think about it, being part of a team charged with choosing a new EHR may only happen once or twice in your career. So, if you don’t have that prior experience to draw from, what do you do? That’s why we developed this buyer’s guide that takes a methodical, vendor-neutral approach.”

This 63-page manual, How to Select the Best EHR: The 2018 Guide for Behavioral Healthcare Executives is designed to help organizations feel more confident about finding the right EHR technology to meet their current and future needs. It includes helpful strategies for organizing an internal search team, identifying your data needs, building an EHR-capabilities scorecard and more. And in an effort to build upon industry-wide best practices, the guide also includes insights and proven strategies from HIT peer organizations and industry consultants.

“I consistently hear from customers that they were overwhelmed when shopping around for EHR vendors. And, they run the risk of experiencing a failed implementation which could have a lasting effect on their career,” said Robert Patten, Senior Director of Operations at Qualifacts. “This guide is a compilation of 20+ years of best practices we’ve learned when working with our customers to help them avoid those traps as well as successfully select and implement this technology within their unique organizations.”

Click here to download Qualifacts’ How to Select the Best EHR: The 2018 Guide for Behavioral Healthcare Executives.

About Qualifacts Systems, Inc.

Family Services of Westchester Works to Enhance Outcomes, through Interoperability with CareLogic EHR Platform and HealthlinkNY

NASHVILLE, Tenn. — Family Services of Westchester, a provider of comprehensive behavioral health services in Westchester NY announced today a strategic partnership with Qualifacts, a leading provider of electronic health records (EHR) for Behavioral Health and Human services providers, to enhance outcomes and patient care by furthering collaboration across healthcare providers in New York State.

By connecting with HealthlinkNY, a Health Information Exchange (HIE), the agency will have more knowledge of the care a client receives beyond its doors. “Our clinicians will be able to provide better care by giving them a broader view of the client’s medical history, including insights into care provided by family practitioners in the community,” said Krister Willgren, Clinical Director at Family Services of Westchester.

HealthlinkNY is one of the largest Health Information Exchanges (HIE) in New York State, and enables providers across various physician practice groups, hospitals and health systems to share patient information with the aim of achieving better outcomes while taking unnecessary costs out of the system.

Organizations and their electronic health records connected to HealthlinkNY can also share data with entities connected to other HIE networks, including the Statewide Health Information Network for New York (SHIN-NY), Rochester Regional Health Information Organization (RHIO), Bronx RHIO, Healthix, HealtheConnections and HEALTHeLINK.

Given the increased need to deliver care more efficiently and effectively, more providers are turning to their EHR vendor for help connecting to regional and national Health Information Exchange (HIE) registries. Some HIE platforms even offer subsidies that help pay for the integration work. Currently, HealthlinkNY offers providers a $13,000 grant to participate, and does not charge any membership fees to participate.

“We’re proud to help providers at Family Services of Westchester and other clients get the insights they need to deliver quality care with our CareLogic electronic health record (EHR) platform that integrates directly with HealthlinkNY,” said Todd Charest, Chief Product Officer at Qualifacts. “With the increasing emphasis on value-based care, interoperability has never been more important for providers and EHR vendors and I expect that the rate of HIE adoption will only accelerate.”

About Family Services of Westchester

Family Services of Westchester (FSW) is a non-profit organization operating in Westchester County, NY, since 1954. With over 50 innovative programs, including seven stand-alone facilities and at several school-based mental health clinics FSW provides mental health and social services that strengthen and support families, children, and individuals in every stage of the life cycle.

About Qualifacts Systems, Inc.

Perception Programs Gains Real-Time Insights into Client Outcomes for Addiction Treatment With CareLogic IMPACT

Woman speaking in group therapy session. Group therapy session.

WILLIMANTIC, Conn. and NASHVILLE, Tenn. — Perception Programs, a leading provider of evidence-based substance use treatment, announced today a strategic partnership with Qualifacts designed to deliver real-time insights into patient outcomes and optimize care. The Qualifacts CareLogic electronic health record (EHR) platform complete with their proprietary IMPACT assessment module will bring the case managers, licensed therapists and clinical staff members a library of 60+ screening tools that are integrated into the EHR, to offer data-driven evidence for how people are progressing.

“In behavioral healthcare, there is no one-size-fits-all approach in terms of treatment. For an opioid addiction, for example, some patients may respond better with medication while others get better results with cognitive behavioral therapy in conjunction with holistic treatments. We count on our clinicians to make an accurate diagnosis, and CareLogic gives us new tools to monitor their progress and modify the plan of care accordingly,” said Selma N. Ward, CFO, of Perception Programs. “Using the CareLogic EHR platform, and the IMPACT assessment library, our providers will be able to offer assessments to people and get the results in real time.”

“Qualifacts is proud to have been selected by Perception Programs, whose evidence-based approach is well supported by the CareLogic EHR platform and the IMPACT assessment library, which integrates assessments and results into the treatment plan for greater visibility into outcomes success,” said Todd Charest, Chief Product Officer for Qualifacts. “Everyone deserves to live a happy and healthy life and we’re glad to partner with an organization that is dedicated to helping people do just that.”

About Perception Programs

Since 1970, our dedicated staff has ensured accessible, culturally competent, individualized, and cost effective services for our clients and the community. We believe that addictions are biological, psychological, social, and behavioral disorders that can adversely affect a person’s physical, psychological, economic, spiritual, and social well-being. We also recognize that mental health disorders and criminal behaviors are often closely associated with each other, and with substance use. We offer multiple treatment modalities, using evidenced-based approaches to assist every client in developing cognitive, emotional, behavioral and social resources to live healthy lives.

About Qualifacts Systems, Inc.

Community Healthlink Enhances Services for the Underserved Through a Qualifacts Partnership

WORCESTER, Mass. & NASHVILLE, Tenn.–(BUSINESS WIRE)–Community Healthlink, Inc. (CHL), a multiservice, private, non-profit organization, announced today its next step in advocating on behalf of the homeless and individuals with a behavioral health or substance use issue in central Massachusetts. To help enhance and optimize the quality of care for the people they serve, CHL has entered into an agreement with Qualifacts, a provider of electronic health records (EHR) that are designed specifically for behavioral healthcare providers.

Given the accelerating transition to value based reimbursement across the US healthcare system, behavioral healthcare organizations have to manage their operations more efficiently, create new strategic partnerships and leverage their data to make more informed clinical, financial and operational decisions.

“We chose Qualifacts and its integrated CareLogic EHR platform because of its proven record of providing solutions that support the unique programs we offer,” said Nicole Gagne, President of UMass Memorial – Community Healthlink, Inc. “There are many EHR vendors out there, but we need a platform designed specifically for behavioral healthcare providers like us. With CareLogic, we will be able to collaborate more effectively with primary care providers to provide the best-in-class care our clients deserve, and move fully to digital records from paper.”

“The Qualifacts team is excited Community Healthlink has chosen the CareLogic EHR platform to help them better serve their clients,” said David Klements, Chief Executive Officer for Qualifacts. “As the behavioral health industry shifts to collaborative care, leading organizations like CHL require interoperable technology platforms that easily facilitate data exchange with existing and emerging healthcare partners. CHL’s decision to implement CareLogic is a strong validation of the investments we’ve made to support enhanced clinical interoperability.”

About Community Healthlink, Inc. and UMass Memorial Health Care

CHL has served our community since 1977. Our system of care includes these outstanding hospitals and the region’s trusted academic medical center:

UMass Memorial Medical Center
HealthAlliance-Clinton Hospital
Marlborough Hospital

About Qualifacts Systems, Inc.

St. Christopher’s, Inc. is Poised to Help More Adolescents Unlock Their Potential With a Qualifacts Partnership

Happy Latina Young Woman

DOBBS FERRY, N.Y. and NASHVILLE, Tenn. October 23, 2017—St. Christopher’s, Inc., an organization dedicated to helping adolescents with emotional, behavioral and learning disabilities, today announced a strategic partnership with Qualifacts designed to raise the bar in client care quality. Leveraging the Qualifacts CareLogic electronic health record (EHR) platform to centralize information and make it accessible online for key stakeholders, the team at St. Christopher’s expects to deliver integrated care more efficiently and effectively across three campus locations.“At St. Christopher’s, we truly are delivering integrated care — and helping youth excel academically, as well as socially and emotionally, is a big focus for our team,” said Dr. Rachelle Karmin, Chief Strategy Officer at St. Christopher’s. “The young people we serve present with a variety of needs, so, we chose the CareLogic EHR platform for its capabilities to allow our diverse group of clinical and health services staff a clear line of sight into the information they need to share. CareLogic will allow the right level of access for each team member to the appropriate documentation, from treatment planning to progress notes and assessments, so no one is working in a vacuum.”One of the most profound recent trends in the behavioral healthcare industry is the expansion of care for clients presenting with co-occurring disorders. According to a report published by the Robert Wood Johnson Foundation, more than 68% of adults with a mental disorder have at least one medical condition, and 29% of those with a medical condition had a comorbid mental health condition. That’s why more organizations are seeking tools to help team members form strong relationships and communicate in real-time, across specialties.“We’re proud to partner with St. Christopher’s to help their team members work together to improve the lives of young men and women with special needs,” said Todd Charest, Chief Product Officer for Qualifacts. “With CareLogic, the staff will be able to efficiently and effectively move through the clinical and administrative care processes to focus on what matters most, improving the lives of others.”About St. Christopher’s, Inc.St. Christopher’s, Inc. is an innovative adolescent development organization dedicated to helping children with special needs and their families by delivering a seamless continuum of care. It provides therapeutic intervention and life planning skills in a safe and nurturing environment with the goal of helping each child reach his/her full potential. For more information, visit www.stchristophersinc.org and like us on Facebook.About Qualifacts Systems, Inc.

BHcare to Expand Access to Behavioral Healthcare Throughout Connecticut in Partnership with Qualifacts

NORTH HAVEN, Conn. and NASHVILLE, Tenn., October 31, 2017—BHcare, a mission-driven organization dedicated to providing compassionate care, today announced their goal of helping even more children, adolescents and adults facing a wide range of behavioral health and domestic violence issues through a strategic partnership with Qualifacts. To support its promise of enhancing the health and well-being of individuals in the communities they serve, BHcare has selected Qualifacts and the CareLogic electronic health record (EHR) platform as their EHR vendor of choice. With CareLogic’s intuitive user interface that expedites clinical workflows and enhances access to client information and documentation, the BHcare team is well-positioned to sustain their ability to serve.

“So many people just aren’t getting the help they need. But, it doesn’t have to be that way. There are evidence-based treatments that can truly help,” said Emily Granelli, BHcare Chief Business Development Officer. “That’s why it’s important that we give our staff the tools they need to provide the best care, which is why we chose CareLogic. Our team can quickly and easily view a client’s complete clinical record with CareLogic, which organizes information captured from all points of care in one place. This substantially cuts down on manual work – things like faxing information requests and calling to schedule appointments.”

With the help of Qualifacts and CareLogic, BHcare is eager to make even more of a difference throughout communities in Connecticut. “Qualifacts is honored to offer BHcare an integrated EHR platform that will support them as they grow,” said Todd Charest, Chief Product Officer for Qualifacts. “They are truly changing lives.”

About BHcare

We are a state-licensed, non-profit behavioral healthcare, prevention and domestic violence services provider serving the Lower Naugatuck Valley, Greater New Haven, and Shoreline communities in Connecticut. For more than 35 years, we have been providing hope and help for individuals, families and children affected by mental illness, domestic violence and substance abuse. Each year BHcare provides services for more than 16,000 individuals and families. For more information, visit bhcare.org.

About Qualifacts Systems, Inc.

Adapt Set to Elevate Patient-Centered Care Using the “Golden Thread” and CareLogic

ROSEBURG, Ore. and NASHVILLE, Tenn., August 18, 2017— Adapt, a large behavioral health provider serving Southern Oregon, today announced a new initiative to enhance outcomes for people on a journey of addiction recovery. A longtime advocate of patient-centered care, Adapt has selected the CareLogic EHR platform from Qualifacts, a leading provider of electronic health records, to support its clinicians and the people they serve.

Part of the decision to choose CareLogic is the EHR platform’s integrated support for the “Golden Thread”, behavioral healthcare’s standard for connecting documentation and key information across the care continuum. The CareLogic EHR platform makes care planning, services and claims information easily accessible to care team members to drive effectiveness and efficiency.

“Qualifacts will help Adapt meet its care team goals by making client data consistent and accessible to our staff. The CareLogic EHR platform will help us coordinate care more precisely and consistently, which is a cornerstone of delivering patient-centered care,” said Janet Tribble, Adapt CFO, and a leader in the decision to partner with Qualifacts.

“Supporting the ‘Golden Thread’ across services delivered and clinical documentation is a core capability of the CareLogic EHR platform, and we’re proud to help Adapt optimize those aspects of care for the people they serve,” said Todd Charest, Chief Product Officer for Qualifacts. “By helping team members access critical information quickly and easily, Adapt can make data-driven decisions to help those seeking treatment for substance use issues. It’s an honor to partner with an organization that is truly transforming lives.”

About ADAPT

Adapt is an Oregon leader in primary care, behavioral health care and prevention. For nearly 50 years, Adapt has adhered to the gold standard in the delivery of addictions and behavioral health treatment services for children, adolescents, adults and families with substance use and behavioral health disorders. For more information, visit adaptoregon.org.

About Qualifacts Systems, Inc.

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