Messaging & Notifications

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Stay up-to-date.

Utilizing messaging and notifications allows our customers to find more time for their clients and spend less time with time-consuming admin tasks. Notifications can automatically inform employees of specific events by setting up triggers that make day-to-day life easier and more productive.

Communication comes and goes from multiple directions. Our messaging capabilities equip you to do it with ease in an efficient and secure manner. Information is power, and that power is in your hands.

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key strengths


Keep the messaging flowing.  

With efficient, easy-to-use messaging built right in, we provide the fastest way to share secure communications and information. Dialogue with internal teams and reach out to clients, all from one spot. 


Stay in the know with easy notifications.  

Keep your staff on track day-to-day with integrated notifications. With our technology, you can easily set up event triggers to automatically update employees with relevant information. Less admin time and stronger communications is a win-win.   

From a user-friendly calendar screen, you can set up over 50 daily, monthly or yearly reminders to:

  • Check medication status
  • Update an expiring treatment plan
  • Alert staff to a critical incident
  • Call a doctor or client
  • Add an event to the schedule
  • Send an e-mail
  • Add an item to the to-do list
  • Obtain a new authorization

Your staff can also view all notifications sent in the Notification Report by title, type, and date range.


Instant Messaging.
Internal communication is essential to running any organization. With our instant messaging capabilities, we provide the fastest way to share communications internally while keeping it all in one spot.


Direct Messaging.
Sharing client information is a large part of providing quality care and keeping your clients healthy. Our secure, Meaningful Use-compliant direct messaging capability will be your new favorite way to share information with other providers.


Interoperability for Care Coordination, with ONC Certified Capabilities
More than 80 integrations supporting capabilities to:

  • Exchange CCDAs with clients and external providers by using patient-portal messaging
  • HIPAA-compliant message exchanges
  • Enable clients to access clinical summaries through an ONC API and third-party apps

 Streamline your workflows. 

Give your front office intelligent tools for streamlining workflows, scheduling with confidence, and optimizing one of your most valuable assets – time. Help them save time and optimize resources by alerting them to potential scheduling issues in real-time. They’ll be able to create corrections right inside your existing workflows. Greater efficiency and productivity will have a permanent place on your calendar. 


Total control with 100% configurable client profiles.  

All fields within your client profiles are fully customizable and configurable, including the ability to view historical data and updates in real time.  


Use preset fields or choose your own.  

When you establish your access page, you’re never stuck with the defaults. From day one, you can create fields that suit the individual needs of your clients and your workflow, including outcome tracking. We also provide several helpful preset client fields, such as date of birth, gender, height, and weight. 

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I think it is true to its reporting ability and the capability to report on various items whether it is demographic information utilization, or productivity reports, things of that nature, it makes it easy to use. It helps us monitor the things we are doing on a larger scale.

Michael Burt
McClendon Center 

Customer Benefits

Listening to our community 

We value the voices of our customers—and we pay close attention when those voices interact. Our customers gather inside an active community devoted to proactively improving the Qualifacts experience. By stimulating dialogue, collaborating online, and leading structured group meetings, this community functions as a frontline advisory board that helps us steer how innovation unfolds within our suite of solutions. We are grateful for their passion and participation, and we are always listening. 

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Getting Started

  • Solution Icon Solution Icon Implementation

    Our established implementation methodology, led by subject matter experts and experienced project managers, will support your EHR implementation. We work with you to migrate legacy data, configure the software to unique workflows, build standard and custom reports, and test the system before it goes live.

  • Solution Icon Solution Icon Integrations and Interoperability
    Integrations and Interoperability

    Our experienced integration team works with you to build easy access to the data your teams need, so people across your organization can see it, analyze it, track it, and report on it.

  • Solution Icon Solution Icon Support and Training
    Support and Training

    As your organization grows post-implementation, support the onboarding of staff with our extensive training resources, including videos and webinars, and our training certification classes. Our experienced customer support team, staffed with subject matter experts, always puts you first.

  • Solution Icon Solution Icon Qualifacts Community
    Qualifacts Community

    Whether you participate in a state user group, or join national discussion groups, including clinical users, and CCBHCs, the Qualifacts Community offers online peer leadership. Our forum provides a place to trade best practices, work collaboratively through challenges, and contribute suggestions for upgrades and improvements.


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Trade in complexity for something truly empowering.