At Qualifacts, maintaining high customer satisfaction ratings drives everything we do. While each and every employee owns a part in keeping our customers happy, it all starts with superior CareLogic end user support.
The Qualifacts Customer Care & Satisfaction group provides exceptional support services to our customers. Led by one of the original developers of CareLogic and an employee since the company’s inception, our customer support desk houses some of the most knowledgeable resources at Qualifacts.
The Qualifacts customer care & satisfaction staff provide toll free-phone support to customers from from 7:00 AM CST to 7:00 PM CST, regular business days. Customers can either call the support line to report an issue or enter the ticket into our on-line help desk management system. Outside of standard support hours, Qualifacts provides 24x7 accessibility for critical issues.
